Terms of service
This agreement is concluded between SIA “EDButterfly”, 41203051814, legal address: Rīga, Klijānu iela 10, LV-1013, hereinafter - Butterfly.lv or Seller and a natural or legal person, hereinafter referred to as the Buyer, who purchases the Goods, hereinafter referred to as the Goods or uses others Offered by the seller serviceshereinafter referred to as the Service Website www.butterfly.lv, hereinafter referred to as the Website
- General terms
1.1. Butterfly.lv is the owner of the Website and related rights, which within the framework of its economic activity in accordance with this Agreement, hereinafter the Agreement, offers and sells Goods and provides Services to the Buyer.
1.2. Butterfly.lv. provides the information about the Goods and Services available on the Website and sells the Product / provides the Services in accordance with the terms set out below, as well as provides the Customer Service. By accessing or using the Website, the Buyer acknowledges that he has read the terms of the Agreement, understands them and agrees to abide by them without restrictions or conditions.
1.3. If the Buyer purchases the Product offered on the Website via the Internet, such mutual agreement is considered a Distance Agreement and is subject to the legal provisions governing the Distance Agreement, including, but not limited to, Directive 97/7 / EC of the European Parliament and of the Council on consumer protection in relation to distance contracts, To the Law of the Republic of LatviaConsumer Protection Law", Regulations of the Cabinet of Ministers of the Republic of Latvia"Terms of the distance contract”.
1.4. Buyer - an able-bodied person who has registered and placed an order on the Website. Minor natural persons from 14 to 18 years of age use Butterfly.lv services only with the permission of a parent or guardian, except in cases when they have their own income at their disposal. By registering on the Website, the Buyer confirms that he is able and entitled to shop on the Website in accordance with the provisions of the Agreement.
1.5. The contract is considered concluded from the moment the Buyer confirms the order: The Buyer has created a shopping cart and clicked "pay for the purchase". To the buyer is obliged to Agreement to pay for the goods in accordance with the procedures and within the time limits provided for in the Regulations.
1.6. Butterfly.lv. is entitled to unilaterally amend and supplement the provisions of the Agreement. When the Buyer purchases on the Website, the provisions of the Agreement that are valid at the time of ordering the Product apply.
1.7. Yes Buyer tries in any way to harm Butterfly.lv operation, stability, security, or otherwise disregard Agreement rules To the seller has the right to cancel Buyer registration or otherwise restrict access Website.
2.1. Butterfly.lv. upon the Buyer's order, which has been performed in accordance with Clause 2.2.2. undertakes to sell and deliver or issue the Goods available on the Website of the structural unit, in accordance with the provisions of the Agreement.
2.2. The Buyer independently selects the Goods and orders and pays for the Goods in accordance with the provisions of Clauses 4 and 6 of the Agreement, taking into account the following:
2.2.1. The Customer gets acquainted with the Description of the Goods, the price and its compliance with its requirements on the Website;
2.2.2. The Customer selects the appropriate Product and executes the order and payment in accordance with the provisions of the Agreement and the payment methods offered on the Website.
2.3. Butterfly.lv to deliver the goods ordered and paid for by the Buyer to the address specified in the Buyer's order in accordance with the provisions of the Agreement.
3.1. Butterfly.lv can be purchased both registered and unregistered Buyers.
3.2. To register on Butterfly.lv, To the buyer In the "My Account" section of the website at least name, e-mail address and password must be provided. To re-enter the site Butterfly.lv in the specific Buyer profile, To the buyer the registered e-mail and password must be entered in the appropriate fields.
3.3. When making a purchase on Butterfly.lv, To the buyer it is mandatory to enter your name, surname, delivery address, telephone number and e-mail.
3.4. After creating the password and registering, the Buyer undertakes to ensure that the password is not disclosed to third parties. The Buyer is responsible for any action taken by him on the Website by logging in with his password. If the services provided by the Website are used by a third party using the Buyer's access data, Butterfly.lv considers this person as the Buyer. If the password has become available to third parties, the Buyer is obliged to immediately change the password on the Website.
3.5. By providing information about himself, the Buyer gives Butterfly.lv as the controller of personal data the right to select, store, systematize and use all the information and data provided by the Buyer directly or indirectly by registering and using the services of the Website.
3.7. The Buyer's personal data will be used to identify the Buyer, issue accounting documents, repay the overpaid amount, administer debts, perform other obligations arising from the Agreement, as well as to provide the Buyer with the opportunity to use other Services of the Website.
3.8. The Buyer's personal data will be stored for no longer than required by the specified purposes of data processing.
3.9. Butterfly.lv undertakes not to disclose Buyer personal data to third parties, except for Butterfly.lv partners who ensure the delivery of goods or provide other services related to the execution of orders, as also to state institutions in the cases specified in regulatory enactments.
3.12. Buyer agrees that the notices required to provide order, payment and delivery information will be sent to the specified email.
- Product ordering
4.1. To perform Preces purchase, Buyer, Website select the desired Product and add it to the shopping cart by clicking the "Add to cart" button.
4.2. To place an order To the buyer the following steps must be taken:
4.2.1 Must be selected Prece vai Preces by adding tas "Basket".
4.2.2. After all selected PTo add items to the "Cart", click on the shopping cart icon in the upper right corner of the page and press the "View Cart" button. Buyer is redirected to the cart page where possible repeatedly review order, dzeat items from shopping cart and enter the coupon code, if any, kalso choose the method of delivery / receipt of the Product.
4.2.3. In the distancek Buyer Click 'Continue to place an order', which takes you to the Omniva Checkout ordering page.
4.2.4. After entering the required data and checking the correctness of the data, the Buyer confirms the order by pressing the "Pay" button. After this step, the order is confirmed and sent to the seller.
4.2.5. The Buyer pays for the Product using the Internet banking bank link and confirms the payment to the Seller by pressing the "Back to Merchant" button.
4.2.6. After paying for the Product, Butterfly.lv sends an order confirmation to the e-mail address provided by the Buyer.
4.3. At the time of placing the Order, the Buyer undertakes to indicate the exact personal data required for securing the Order, the delivery address of the Order and contact information. In case of inaccurate data, the Order may not be secured.
4.4. The seller is not responsible for the impossibility of fulfilling the order and for any consequences arising from the submitted but incorrect data.
4.5. The Seller has the right to refuse to execute the order if there are doubts about the accuracy of the data submitted by the Buyer, as well as - in case of actions that do not comply with the generally accepted principles.
- Use of coupons
5.1. Discount coupons can be obtained in Butterfly.lv store announcements, social media (Facebook and Instagram), received by e-mail or SMS, as well as in campaigns on the Internet.
5.2. The code specified in the discount coupon can be used only once and only when shopping on the Website.
5.3. In the Butterfly.lv store it is possible to use the following types of coupons:
5.3.1. coupons that provide a percentage discount;
5.3.2. coupons that provide a discount of a certain amount.
5.4. Discount coupons do not add up and are not exchanged for cash.
5.5. It is forbidden to sell discount coupons.
5.6. Discount coupons are valid until the specified date. Discount coupons with an expiration date are not exchanged for products sold on the Website, they are not renewed and are not refunded.
5.7. The coupon holder is responsible for the security of the information.
5.8. All discount coupons can be used to reduce the cart amount only on the Website. Discount coupons do not add up, and other discounts that apply on the Website do not apply to discount coupons.
5.9. Invalid, lost or otherwise damaged (for example, the coupon code is damaged and cannot be identified), discount coupons are not refunded and are not renewed.
5.10. Discount coupons are not exchanged for other coupons and cannot be returned.
5.11. If you have any questions about payment, please contact us immediately by writing email@example.com
- Price of goods and payment procedure
6.1. The prices of goods and services on the Website are indicated with taxes, including value added tax. The fee for the delivery of the order (if any) is determined separately in accordance with the delivery fees indicated on the Website.
6.2. The prices of the goods on the Website are indicated in EUR. All payments made through the payment processor Maksekeskus AS, the settlement currency is EUR (euro).
6.3. The buyer pays for the goods in the following ways:
6.3.1. using links of banks of the Republic of Latvia - Swedbank, SEB, Nordea, Citadele.
6.3.2. in cash if the ordered product is picked up in person at the Butterfly store.
6.4. The website uses the Omniva Checkout purchase processing window, which allows you to make online purchases faster, therefore the payment is made outside the environment of the online store, in the secure payment environment of the service provider Maksekeskus AS. '
6.5. Goods and services are subject to the price valid on the Website at the time of order payment. 6.6. Payment shall be deemed to have been made when the full amount of the payment has been received in the Seller's bank account.
- Supply of goods
7.1. When choosing the delivery method, the buyer undertakes to indicate the exact delivery address or the chosen Omniva parcel station.
7.2. The Goods may be delivered to the Buyer by Butterfly or its authorized representative.
7.3. The buyer undertakes to accept his ordered goods from the courier.
7.4 Delivery fee in Latvia with Omniva parcel terminal is 3.50 EUR (three euros and 50 euro cents).
7.5. Butterfly will do its best to ensure that the ordered goods are delivered as soon as possible. Possible delivery times may vary, any delays will be reported.
7.5.1. If Omniva parcel machine is chosen as the delivery method, the Product will arrive at the parcel machine chosen by the Buyer within 5 working days after sending the order confirmation to the Buyer's e-mail address. The Buyer is informed about the arrival of the Goods at the parcel terminal by a text message notification, which contains the door code, the location of the parcel terminal, the return code and the storage period. Parcel machines are open 24 hours a day. The product is stored in the parcel terminal for 7 calendar days. After the expiration of the mentioned term, the Product is sent back to the Seller. In case the Buyer does not remove the Product within the above-mentioned term, the Buyer is obliged to reimburse the costs related to the re-dispatch of the Product.
7.5.2. The Buyer is obliged to maintain 7.5.1. the end of the 14-day return period.
7.6. If the delivery address specified by the Buyer is not found, the Seller or its authorized person has the right to transfer the goods to any other adult person present at the specified address at the time of delivery, but the Buyer has no right to make any claims to the Seller.
7.7. If delivery of the goods to the Buyer is not possible due to the fault of the Buyer or circumstances beyond the Buyer's control (the Buyer has provided an incorrect address, the Buyer does not appear at the specified address, the specified address cannot be accessed, etc.), the goods are not sent again, but the order is canceled. In this case, Butterfly will refund the Buyer only for the product, but the delivery fee will not be refunded.
7.8. Upon receipt of the goods, the Buyer or his representative checks the conformity of the goods to the ordered and signs an invoice, bill of lading or other delivery / acceptance document presented by the Butterfly representative at the time of delivery of the goods. By signing the invoice, bill of lading or other delivery / acceptance document, the Buyer or his representative confirms that the goods have been delivered in good condition. In all cases when a Butterfly representative delivers the goods to the Buyer, if the packaging of the goods is crumpled, wet or otherwise damaged from the outside, the Buyer must indicate (write a comment) in the confirmation of receipt of the shipment or write a separate report on such defects. The buyer must do this in the presence of a courier. Butterfly is not responsible for any defects in the goods that were obvious at the time of delivery, but were not indicated in the delivery confirmation.
7.9. If Butterfly fails to contact the Buyer5 (five) working dayswithin the time since the order was placed, the order is canceled, Butterfly refunds the Customer a refund only for the product, but the delivery fee is not refunded.
7.10. In the event of an emergency, when due to unforeseen circumstances Butterfly is unable to deliver the product purchased on the Website, the Seller undertakes to offer a similar product. If the Buyer does not agree, the Seller shall refund the money paid by the Buyer as soon as possible, but not later than within 30 (thirty) calendar days.
- Quality of goods
8.1. The characteristics of all products sold by Butterfly.lv are indicated in the product description next to each product.
8.2. Butterfly.lv goods are covered by the guarantee specified in the relevant legal acts.
8.3. In case of non-compliant goods, the Buyer is entitled to request that Butterfly perform one of the following actions:
1) eliminate the non-compliance of the goods with the provisions of the contract;
2) exchange the product for one that would ensure compliance with the provisions of the contract;
3) reduce the price of the goods accordingly;
4) cancel the contract and refund the amount paid to the Buyer for the goods.
8.6. First of all, the Buyer is entitled to ask the Seller to eliminate the non-compliance of the product with the terms of the contract free of charge or to exchange the goods for the contract free of charge, except in cases when this is not possible or disproportionate.
8.7. If it is not possible to eliminate the non-compliance of the product with the terms of the contract or exchange the product for free, the Buyer is entitled to ask the Seller to reduce the price of the product or cancel the contract and refund the amount paid for the product. When reducing the price or canceling the contract and refunding the amount, the Seller may take into account the depreciation of the goods or the benefit obtained by the Buyer from the use of the goods and agreed upon by the contracting parties.
8.8. In case of insignificant non-compliance of the goods with the terms of the contract (it does not significantly reduce the quality of performance or usability of the goods and can be prevented without visually detectable changes in the appearance of the goods) and which cannot significantly affect the Buyer's ability to use and refund the amount paid for the goods.
8.9. The Buyer may express objections and requests regarding the non-compliance of the goods with the provisions of the contract in writing by submitting an application and the goods together with the purchase payment and delivery documentation at Blaumaņa Street 9, Riga, LV-1011.
8.10. The Seller shall review the received application / claim within 15 (fifteen) calendar days and provide a substantive response. If the Seller acknowledges the submission / claim submitted by the Buyer as justified, the Seller shall immediately take all necessary actions from the date of receipt of the submission / claim to eliminate the objections mentioned in the Buyer's submission / claim.
- Right of withdrawal and return of goods
9.1. If the Buyer is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose not related to its economic or professional activity), then the Buyer (consumer) may exercise the right of withdrawal without providing any justification. Observing the provisions of the Cabinet of Ministers of the Republic of Latvia Regulation No. 255 “Regulations on Distance Contracts”, and the Buyer has the rightWithin 14 calendar daysto withdraw from the purchase agreement from the moment of delivery of the goods / goods by submitting a Butterfly application for the exercise of the right of withdrawal.
9.2. In order to exercise the right of withdrawal, the Buyer fills in the withdrawal form attached to the Agreement or sends a free-form e-mail to the Seller's e-mail address: firstname.lastname@example.org declaring the wish to withdraw from the Product, indicating the name, surname, e-mail address, address and current account number, as well as information regarding the date of ordering, payment and receipt of the Product.
9.3. Upon receipt of the withdrawal application, the Seller shall immediately notify the Buyer of its receipt by sending an electronic notice to the e-mail address specified in the Buyer's withdrawal form.
9.4. It is considered that the Buyer has complied with the term of the right of withdrawal (14 days), if the Buyer's application for the exercise of the right of withdrawal is sent to the Seller before the expiry of the term of the right of withdrawal. In case of disputes, the Buyer is obliged to document the term of exercise of the right of withdrawal.
9.5. After sending the refusal application, the Buyer sends or delivers the product back to the Seller to the address: Blaumaņa Street 9 Riga LV-1011 without undue delay, but not later than within 14 days. This deadline is considered to be met if the Buyer sends or returns the goods before the expiry of the 14-day deadline.
9.6. Butterfly undertakes to refund to the Buyer the amount paid by the Buyer for the goods without undue delay, but not later than within 14 days from the date of receipt of the Buyer's application for the exercise of the right of withdrawal and return of the goods.
9.7. If the Buyer exercises the right of withdrawal in a timely manner, this Agreement is terminated and the Seller refunds the payments received from the Buyer to the current account specified in the withdrawal application or using the same means of payment as the Buyer used for the original transaction.
9.8. If the Buyer at the time of ordering the goods had clearly expressed the wish to receive the goods using a delivery method other than the cheapest standard delivery method offered by the Seller, the Seller is not obliged to reimburse the Buyer's additional delivery costs.
9.9. It is not possible to return a product purchased at a discount, but it is possible to exchange it for another product or a gift card in the value of the product.
9.10. The direct cost of returning the goods is borne by the Buyer. If the goods cannot be returned by post or parcel post due to its characteristics, the Buyer shall cover all costs related to the return of the goods.
9.11. The buyer may exercise the right of withdrawal subject to the following conditions:
9.11.1. the returned product (s) must be in the original packaging;
9.11.2. the product must not be damaged;
9.11.3. the goods have not been used, the consignment box has been preserved, the trade appearance has not been lost (preserved labels have been affixed to clothing, security films, etc.) (this does not apply to goods already damaged during delivery, about which the Buyer has indicated objections);
9.11.4. the returned goods must be in the same condition as when they were received.
9.12. The seller has the right to refuse to take back the goods if the deadlines for returning the goods were not met.
9.12. The buyer is responsible for maintaining the quality and safety of the product during the period of exercising the right of withdrawal. The buyer shall be liable for any diminution in the value of the goods if the goods have been used in a manner incompatible with the principle of good faith, including for purposes other than ascertaining the nature or functioning of the goods. The goods must be undamaged, have not lost the appearance of the goods (unremoved and undamaged labels, torn protective films, etc.) and unused. The product must be returned in its original packaging, in the same set as it was received, definitely returning the product purchase document, delivery document and other accessories of the product that were attached to it at the time of receipt. If the product is not fully assembled, is damaged, untidy or is not properly packaged, Butterfly has the right not to accept the product, as well as not to refund the money paid for the product to the Buyer.
9.13. Further information on what the right of withdrawal is for the Buyer can be found at the website address: http://www.ptac.gov.lv
9.14. The opt-out form is at here.
- Liability and dispute resolution
10.1. The Parties shall be liable to each other for damages caused to the other Party by the fault or gross negligence of the Party at fault. The party claiming compensation must prove the existence of the damage.
10.2. In the event of a loss, the guilty party compensates the other party for the direct loss.
10.3. The Parties agree to settle any dispute or disagreement that may arise between the Parties in connection with this Agreement through negotiations between them. In case the dispute is not resolved through negotiations within 30 (thirty) days, the dispute shall be in accordance with the regulatory enactments in force in the Republic of Latvia.
10.4. If the Seller acknowledges the application / claim submitted by the Buyer as unfounded, but the Buyer does not agree with the recognition of the application / claim as unfounded, or the Buyer is not satisfied with the dispute solution offered by the Seller, the Buyer has the right to use alternative dispute resolution.
10.5. A buyer who is a consumer within the meaning of the Consumer Rights Protection Law (a natural person who purchases a product for a purpose not related to its economic or professional activity) has the opportunity to exercise and protect his / her legal rights under the Consumer Rights Protection Law and related regulatory enactments. in order.
10.5. The Seller is not responsible for the non-compliance of non-essential characteristics of the goods shown in the images on the Website (actual size, shape or tone nuances, etc.) with the actual characteristics of the goods due to screen characteristics, lighting or any other similar external conditions.
10.5. Seller shall not be liable for any delay or non-performance, or other non-performance, due to circumstances and obstacles beyond the Seller's reasonable control, including but not limited to strikes, government orders, acts of war or national emergencies, terrorist threats or acts, environmental or climate anomalies, non-compliance by third parties, disruption of the Internet connection, and damage to computer equipment and software. In the event of such force majeure, the Seller will endeavor to eliminate the delays as soon as possible.
- Different rules
11.1. The relations between the Buyer and the Seller are regulated by the provisions of the Agreement, as well as the legal acts of the Republic of Latvia.
11.2. In matters not stipulated in this Agreement, the parties will be guided by the applicable legislation of the Republic of Latvia.
11.3. If any of the provisions of this Agreement becomes invalid, it shall not affect the validity of the Agreement.
11.4. By concluding the Agreement, the Customer confirms that all the terms of the Agreement are clear and he accepts them in full.
Distance contract last updated:
- on 13 May